SRA Standards & Regulations · Rule 8.7 Compliance
Client Care & Engagement Letters
Firm-wide repository of statutory client care letters, fee-earner hourly charge-out rates, and SRA transparency costs forecasts.
⚖️ SRA Transparency & Client Care Standard
Under Rule 8.7 of the SRA Code of Conduct, solicitors in England & Wales must ensure clients receive the best possible information about how their matter will be priced, their fee earner's hourly rates (in 6-minute units), the complaints procedure (Legal Ombudsman escalation window), and their statutory 14-day cooling-off rights under the Consumer Contracts Regulations 2013.
| Matter & Client | Practice Area | Designated Solicitor | Agreed Rate | SRA Cost Forecast | Client Care Actions |
|---|---|---|---|---|---|
2025-0201Stanmore Fabrication Ltd — supply agreement review | Commercial | Tom Okonkwo Solicitor | £195.00/hr (£19.50 / 6-min unit) | £3,200 excl. VAT | |
2025-0188Greenhalgh — employment settlement agreement advice | Employment | Ellie Fairbairn Trainee | £125.00/hr (£12.50 / 6-min unit) | £750 excl. VAT | |
2025-0182Dalgleish — boundary dispute, 22 Alcester Road | Civil Litigation | Margaret Ashworth Partner | £320.00/hr (£32.00 / 6-min unit) | £11,000 excl. VAT | |
2025-0171Purchase of 14 Selly Oak Road, Birmingham B29 | Conveyancing | Tom Okonkwo Solicitor | £195.00/hr (£19.50 / 6-min unit) | £1,650 excl. VAT | |
2025-0176Northfield Joinery Ltd — recovery of trade debt, £42,880 | Civil Litigation | Priya Raghunathan Associate | £245.00/hr (£24.50 / 6-min unit) | £6,500 excl. VAT | |
2025-0158Okafor v Brightline Retail Ltd — unfair dismissal | Employment | Priya Raghunathan Associate | £245.00/hr (£24.50 / 6-min unit) | £9,500 excl. VAT | |
2025-0129Estate of Mrs Doris E. Pemberton (dec.) — grant of probate | Wills & Probate | Daniel Vale Partner | £310.00/hr (£31.00 / 6-min unit) | £6,800 excl. VAT | |
2025-0163Whitcombe — divorce and financial remedy | Family | Margaret Ashworth Partner | £320.00/hr (£32.00 / 6-min unit) | £24,000 excl. VAT | |
2025-0119Meridian Care Homes Ltd — commercial lease renewal, Unit 5 Fazeley Works | Landlord & Tenant | Tom Okonkwo Solicitor | £195.00/hr (£19.50 / 6-min unit) | £7,200 excl. VAT | |
2025-0104Kestrel Analytics Ltd — shareholders agreement and share issue | Commercial | Daniel Vale Partner | £310.00/hr (£31.00 / 6-min unit) | £14,000 excl. VAT | |
2025-0147Harrison v Meridian Logistics Ltd — road traffic accident | Personal Injury | Priya Raghunathan Associate | £245.00/hr (£24.50 / 6-min unit) | £18,500 excl. VAT | |
2025-0092Atherstone Property Holdings Ltd — portfolio refinance | Commercial | Daniel Vale Partner | £310.00/hr (£31.00 / 6-min unit) | £9,800 excl. VAT | |
2024-0318Chaudhry — sale of 104 Warwick Road, Solihull | Conveyancing | Tom Okonkwo Solicitor | £195.00/hr (£19.50 / 6-min unit) | £1,200 excl. VAT | |
2024-0287Harrison — will and lasting powers of attorney | Wills & Probate | Daniel Vale Partner | £310.00/hr (£31.00 / 6-min unit) | £950 excl. VAT |